Onsite Customer Service Representative
Job description:
About Our Company
At United HVAC Motors, our success is built on the talent and dedication of our team. We are a specialized leader in the HVAC industry, remanufacturing blower motors for residential AC units. We fill a vital niche and maintain a 100% customer satisfaction goal.
We are a diverse, collaborative team that values fresh ideas and efficient problem-solving. We don’t just sell motors; we provide reliability and value to homeowners and contractors alike.
There will be a 90-day evaluation that may include an increase in pay. This is based on performance.
The Role
We are seeking a reliable, detail-oriented Full-Time Customer Service Representative to join our team in Plant City, FL. This isn't just a desk job—you will be the primary point of contact for our customers while staying hands-on with our product inventory and logistics. Must be comfortable with a fast paced environment.
Key Responsibilities
- Omnichannel Support: Manage high-volume customer interactions via phone, email, eBay Messaging, and lives chat platform.
- Order Management: Process returns, troubleshoot customer issues, and ensure a seamless post-purchase experience. Pay close attention to details.
- Warehouse Duties: Perform tasks such as preparing shipping boxes to ensure orders go out on time. Understand that we have deadlines and doing other shop duties may be necessary.
- Relationship Management: Document and track all client interactions.
- Continuous Improvement: Attend team meetings and training sessions to maintain up-to-date product knowledge and refine service strategies.
- Professional demeanor: Provide proactive customer services that are thoughtful, empathetic, courteous, and professional.
What We’re Looking For
- Communication: Personable and professional verbal/written skills. Previous call center or higher volume of customer interaction is preferred.
- Adaptability: A "quick study" who can retain technical product knowledge and remain coachable in a fast-paced environment. Do not be afraid to go above and beyond.
- Reliability: Strong attendance is critical. We operate as a tight-knit team where every member counts.
- Bilingual: Fluency in English and Spanish.
- Industry Knowledge (Plus): Previous HVAC or warehouse experience is helpful but not required—we will train the right person.
- Knowledge or be able to understand: The 5 P’s of Customer Service:
1. People - Interact w/customers processes. professionalism, knowledge, good demeanor, and positive attitude.
2. Processes - Follow established systems and methods to deliver service and address customers issues effectively.
3. Product - Be willing to put in the time to know our products and services that we offer to better advise and help our customers.
4. Policies - Know the guide lines that define what can/ cannot be done for a customer and providing clear boundaries for delivery
5. Presentation - Have a complete understanding and deliver clear communication of how the product will be delivered and presented in the box.
Why Join United HVAC Motors?
- Work-Life Balance: Tuesday through Saturday schedule. No evenings (Shop closes at 5:30 pm) and specific federal holidays.
- Competitive Pay: $21.50 per hour with consistent 40-hour weeks.
- Stable Growth: Be part of a niche company with a proven track record of market success.
- Training: Comprehensive on-the-job training provided.
Requirements
- Shift: 8-hour shift (Daylight hours). (Shop closes at 5:30)
- Location: In-person at our Plant City, FL 33527 facility (Reliable commute required).
- Lifting: Must be able to lift 20 pounds, climb steps ladders, and operate small power tools.
- Environment: We are a proud Drug-Free Workplace and an Equal Opportunity Employer.
Benefits:
- 401(k) matching (after 90 days)
Work Location: In person